Cherokee County Fire & Emergency Services is asking residents and businesses to participate in a satisfaction and input survey now through November, 2018. The Community Stakeholder Survey is designed to provide an annual baseline of how well the fire department is performing in the eyes of its customers on specific points of service delivery, and to solicit input on the importance of programs and initiatives currently in place. This will allow the department to gauge perceptions on levels of service and will inform the upcoming strategic planning sessions in alignment with the department’s goal of continuous improvement and to become an internationally accredited fire department through the Center for Public Safety Excellence and the Commission on Fire Accreditation International (CFAI).
CFAI Accreditation is an international recognition of achievement. It shows that the department is performing to industry best practices and is holding itself accountable through an external peer review. Accredited fire departments are often described as being community-focused, data-driven, outcome-focused, strategic-minded, well organized, properly equipped, and properly staffed and trained. Accreditation will benefit the department internally by fostering pride among its members, community leaders, and citizens, and will also benefit it externally through the support of and networking with other accredited agencies. Cherokee County Fire & Emergency Services is actively working toward obtaining this prestigious recognition as part of the department's vision to provide a superior level of emergency service by continuing to embrace new technologies, new techniques, national standards and modern research.
The survey is open to everyone who visits, works or lives in Cherokee County, and will be available through the Cherokee County Fire Department Website at www.cherokeecountyfire.org beginning on August 1st, 2018 and will end on November 30th, 2018."